Privacy & Cookie Policy
This document explains how ZeniPet (“ZeniPet”, “we”, “us”, “our”) collects, uses, and protects personal data and cookies.
It is written in accordance with the UK GDPR and the Data Protection Act 2018.
1. Who is responsible?
ZeniPet
Email: Woof@Zenipet.co.uk
Company registration number: available upon request via Woof@Zenipet.co.uk
ZeniPet is the data controller for the processing of your personal data.
2. Personal data we process
We only process personal data that you provide yourself or that is automatically generated when you use our website, including:
Name, shipping address, and billing address
Email address and (optional) phone number
Order and payment information
Correspondence via email, chat, or customer support
IP address, cookie identifiers, and browsing behaviour
3. Purposes & legal bases
| Purpose | Legal basis | Examples of data |
|---|---|---|
| Order fulfilment | Contract | Delivery details, customer service |
| Legal administration | Legal obligation | Invoices (stored for 7 years) |
| Fraud prevention & security | Legitimate interest | IP address, log files |
| Marketing (newsletters, offers) | Consent | Email address, preferences |
4. Sharing data with third parties
Your data is shared only when necessary, with trusted third parties such as:
Shipping partners (e.g. Royal Mail, Evri, DPD UK)
Payment providers (e.g. PayPal, Klarna, credit card processors)
IT & marketing service providers (hosting, email platforms, analytics tools)
We have data processing agreements in place with all partners.
They may not use your data for their own purposes.
5. Cookies & similar technologies
We use cookies and similar technologies for the following purposes:
| Cookie type | Purpose | Retention |
|---|---|---|
| Functional | Core website functionality (cart, checkout) | Up to 1 year |
| Analytical | Anonymous website statistics | Up to 24 months |
| Marketing / tracking | Personalised offers & ads | Up to 18 months |
Functional cookies are always placed.
Analytical and marketing cookies are only placed after your consent via our cookie banner.
You can change your preferences at any time via “Cookie settings” in the website footer.
6. Data retention periods
Order & invoice data: 7 years (legal obligation)
Customer accounts: deleted within 30 days after closure
Marketing data: until unsubscribed or 2 years after last interaction
Cookies: see section 5
7. Security measures
We apply appropriate technical and organisational security measures, including:
SSL encryption
Firewalls
Role-based access control
Regular system backups
8. Your rights
You have the right to:
Request access to your personal data
Correct or delete your data
Restrict processing or object to marketing
Withdraw consent at any time
Request data portability
You can submit a request via Woof@Zenipet.co.uk
We will respond within 30 days.
9. Complaints
If you are not satisfied with how we handle your data, please contact us at
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the United Kingdom.
10. Changes to this policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page.
If changes are significant, we will notify you via email or on our website.
ZeniPet - because your dog deserves the very best.